Customer service isn't dead after all
Whoever said customer service is dead should visit Harrison's Grill. The woman who waited on me there today hasn't gotten that memo.
I had an 11 a.m. interview in Clinton. My friend Charles, known in most circles as The Giant Rat of Knoxville, asked if I could meet for lunch. I suggested Harrison's, located in front of the Super Walmart near the Clinton exit off I-75. It's one of my favorite restaurants.
Well, they sat us in the bar area and immediately I was curious as to why I hadn't been handed a lunch menu. But, I found what I wanted. So did The Rat.
"Oh, wait," the server said as we gave our orders, "we have a lunch portion. And you shouldn't have even been given those menus."
She saved us money without us even asking.
I also didn't have to ask her to refill my water and coffee. She made sure the cup never came close to being empty. That's the sign of a good server.
Then came dessert time.
"Can you split up an order of banana pudding?" The Rat asked.
"Yes," the server said.
She gave us individual-sized portions, ones we didn't know we could order, again saving us money.
Customer service dead?
Not at Harrison's.